Overview
Manual Top-Up allows users to add funds to their account by sending a payment through our accepted payment channels like: (GCash, Bank Transfer, Money Remittance, and Etc.) and submitting the payment details for verification. Once confirmed, the requested amount will be credited to the user's account.
How to Perform a Manual Top-Up
Step 1: Send Your Payment
Transfer the amount you want to top up using GCash to one of the following numbers:
Primary GCash
0962-660-6116
Scan QR code for fast transaction flow
Important: Ensure the amount you send matches the top-up amount you will submit.
Alternate GCash
0960-443-1991
Scan QR code for fast transaction flow
Important: Ensure the amount you send matches the top-up amount you will submit.
Step 2: Keep Your Payment Receipt
After sending the payment, save or take a screenshot of the GCash receipt. This will be required for verification.
Step 3: Submit Your Top-Up Request
Send the following details in your myaccount > wallet > manual top-up, any designated support channel.
- Registered Account / Username
- Top-up Amount
- GCash Number Used
- Reference Number / Transaction ID
- Screenshot of the Payment Receipt
Step 4: Wait for Verification
Our team will verify the payment once received.
- Processing time usually takes a few minutes up to 1 hour, depending on verification volume.
- Once confirmed, the top-up amount will be credited to your account.
Important Reminders!
- Always send the exact amount requested.
- Double-check the GCash number before sending payment.
- Ensure the receipt screenshot is clear and readable.
- Payments sent to the wrong number may not be recoverable.