Why We Rebuilt It
Over time, we listened to customer feedback and saw the same themes:
- Make information easier to find
- Reduce clicks for common tasks
- Improve support access
- Make billing and account tools clearer
- Deliver a better mobile and desktop experience
This redesign addresses all of that with one goal in mind: make every interaction feel simple and dependable.
Public Website: Cleaner, Faster, More Helpful
Our public website now has a more modern and approachable design language, with improved page structure and stronger visual hierarchy so visitors can quickly understand services, navigate key pages, and take action.
What this means for users:
- Better readability and cleaner layouts across devices
- More intuitive navigation and page flow
- Stronger brand consistency throughout the site
- Easier path to sign in, get support, and find important information
Subscriber/Client Portal: The Biggest Upgrade
The portal received the most significant transformation. It is now a unified, streamlined workspace for managing your account, billing, and support in one place.
1. Unified Dashboard Experience
Subscribers now land on a clear account overview that surfaces what matters most:
- Account and service status at a glance
- Current due and outstanding balance
- Credit visibility
- Active support ticket status
- Quick access to latest billing statement
2. Smarter Billing and Statements
Billing is now easier to understand and act on:
- Cleaner billing summary view
- Improved current invoice details
- Better invoice and payment history presentation
- Faster statement actions (preview, download, print where applicable)
- Quick access to latest statement from key portal areas
3. Stronger Account & Security Controls
We improved account management with a security-first approach:
- Smoother profile update experience
- Clearer password update flow with policy guidance
- Password-required enforcement flow for protected access
- Enhanced multi-factor authentication management and verification experience
4. Upgraded Help Center and Ticketing
Support workflows are now more transparent and easier to manage:
- Better ticket list filtering and search
- Cleaner status presentation
- Improved ticket conversation view
- Timeline visibility for updates and changes
- Better handling of attachment-enabled ticket submissions and replies
5. Better Overall Interaction Quality
Across the portal, we standardized interactions for consistency and reliability:
- More predictable modal and action behavior
- Improved keyboard and usability handling
- Better session and logout flow consistency
- Unified styling and responsive behavior across modules
Built Around Real Customer Use
This redesign lays the foundation for faster iteration and smarter customer-facing features in future releases. As always, we'll continue improving based on your feedback.