A Complete Inventory Operations Workspace
We've launched a dedicated Inventory workspace that serves as a centralized command center for all equipment-related operations. Built with permission-aware access and seamless navigation, this workspace gives teams full visibility and control.
Key capabilities include:
- Equipment Tracking
Monitor inventory records in real time, including status, availability, and lifecycle stage. - Vendor & Intake Management
Capture vendor details and manage incoming inventory with structured receiving workflows. - Assignment & Release
Easily assign equipment to subscribers and release items when no longer in use. - Defect & Lifecycle Handling
Manage defective items, RMA processes, replacements, and write-offs with clear audit trails. - KPI Visibility
Track key metrics such as total inventory value, monthly changes, defective rates, and write-offs to better understand investment and loss.
Faster, Smoother Inventory Interactions
Efficiency is critical in day-to-day operations. The Inventory experience has been optimized to reduce friction:
- Asynchronous modal actions allow updates without interrupting workflows
- Inline refresh keeps data current without full reload
- Toast notifications provide instant feedback on actions
The result is a faster, more responsive experience for teams managing high-volume updates.
$$ Seamless Integration with Onboarding & Activation
Inventory is now deeply embedded into subscriber onboarding and service activation workflowsâensuring equipment accountability from the very start.
- Equipment Reservation at Onboarding
Subscribers can have equipment reserved immediately during onboarding. - Mandatory Inventory Binding
Activation job orders can require equipment binding before completion. - Activation Safeguards
Activations are automatically blocked if required equipment is not yet assignedâpreventing incomplete or inconsistent setups. - In-Workflow Equipment Management
Teams can bind or unbind equipment directly within activation flows, with role-based access controls. - Visibility Enhancements
Bound equipment indicators are now clearly displayed within activation status views.
Smarter Ticketing with Equipment Context
Support and issue resolution workflows are now enriched with full inventory context, enabling better tracking and faster resolution.
- Capture primary, affected, and replacement equipment during ticket creation or updates
- Record inventory disposition and notes, with required validation for critical actions
- Enforce permission checks before any inventory changes from ticket workflows
- Display subscriber equipment and linked ticket items directly within ticket details
- Improve searchability using equipment identifiers and attributes
- Include inventory data in ticket exports, ensuring complete reporting
Enhanced Subscriber Management
Subscriber workflows are now more tightly connected with inventory and access controls:
- Equipment Summary in Directory
Quickly view assigned equipment within subscriber profiles. - Improved IPoE Controls
Separate upload and download overrides provide more granular configuration. - Plan-Aware Field Behavior
IPoE and PPPoE fields now dynamically adjust based on plan constraints, preventing invalid edits. - Safer PPPoE Updates
Password updates now include stronger validation and improved synchronization handling.
Billing Reliability Improvements
Weâve addressed key edge cases to ensure smoother billing operations:
-
Billing Lock Fix
Non-billing updates no longer fail when billing values remain unchanged
Billing locks now trigger only when actual schedule changes occur after the first invoice
** Added regression tests to ensure this behavior remains stable -
Credit History Fallback
** Wallet-applied credits are now surfaced even when ledger entries are unavailableâimproving financial transparency.
Stability Fixes for Client App Navigation
To improve overall system reliability:
- Fixed issues with authenticated client app include path resolution
- Ensured consistent loading for dashboard, billing, account pages, and related redirectsâeven within nested app structures
This update transforms inventory from a standalone function into a fully connected operational backbone. By integrating equipment lifecycle management across onboarding, activation, and support workflows, teams gain better control, visibility, and accountability at every step.
With improved UX, stronger safeguards, and deeper system integration, managing inventory is no longer just about tracking assetsâitâs about powering a seamless, end-to-end operational experience.
Disclaimer: This is an AI-generated content. This way we can deliver and ship updates as fast as we can.