What's New
1) New Mail From Name setting in Email Notifications
You can now set the sender display name used in subscriber emails.
Example:
- Acme Internet Notifications
- Northside Fiber Support
- BrightNet Billing Team
2) Automatic fallback if left blank
If you don't set a custom value, the system will automatically use:
{workspace/company name} Notifications
So even without manual setup, the sender identity still looks polished.
3) Cleaner, safer sender formatting
To improve email reliability, sender names are now sanitized and normalized behind the scenes (trimmed, cleaned, length-limited).
This helps prevent malformed headers and keeps delivery behavior stable.
4) Clearer navigation label
The sidebar label has been simplified from Workflow Email Notifications to Email Notifications, making it easier to find.
Why This Matters (In Plain Terms)
People decide in seconds whether an email feels legitimate.
When the sender name is clear and familiar, recipients are more likely to:
- Open the email
- Trust the message
- Act on account and billing notices faster
This update helps your workspace "sound" like your brand, not a generic system sender.
Quick Guide: How to Check, Update, or Customize It
Step 1: Open Email Notification Settings
- Go to your workspace.
- In the sidebar, open Email Notifications.
- Look for the Mail From Name field.
Step 2: Check the current value
- If the field has text, that value is currently being used.
- If the field is blank, the platform is using the default pattern: {workspace/company name} Notifications
Step 3: Customize it
- Enter your preferred sender display name.
- Keep it simple and brand-recognizable.
- Save settings.
Good examples:
- Skyline Broadband Notifications
- Acme ISP Customer Care
- MetroNet Account Alerts
- Internet Services LLC.
- MyCompany Updates
- YourCompany Alerts
Step 4: Verify
- Trigger a subscriber-facing email flow (for example: a notification event).
- Check the inbox and inspect the "From" display name.
- Confirm it matches your expected branding.
Recommended Naming Style
If you're unsure what to use, this format works well:
[Brand/Workspace Name] + [Purpose]
Examples:
- mTikOps Notifications
- mTikOps Billing
- mTikOps Service Updates
Troubleshooting Tips
If the sender name doesn't look updated right away:
- Re-open Email Notifications and confirm the saved value.
- Send a fresh test email (donât rely on older messages).
- Check if the field was left blank (blank = fallback mode).
- Confirm you're testing a subscriber-facing email flow.
This is one of those quality-of-life updates that quietly improves customer communication every day.
No complicated setup, no migration work, just better brand clarity in every subscriber email your workspace sends.
If you manage multiple workspaces, itâs worth setting a custom Mail From Name in each one so every customer touchpoint feels intentional and consistent.