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There's a moment every team knows too well: a user logs in for the first time, lands on a powerful dashboard, and quietly wonders, "Where do I start?" This update is our answer to that moment. We've introduced an interactive guided tour across key areas of the system, designed to help users understand the platform quickly, confidently, and with less friction. Instead of static instructions or long onboarding docs, users now learn inside the product, in context, one meaningful step at a tim
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We're excited to share a major platform update designed to improve service delivery from both sides of the experience: the Client/Subscriber Portal and the newly developed APP-like UI for Staff/Employees. This release focuses on speed, clarity, and real-world execution, especially for teams working in the field and managing time-sensitive tasks.
If you've ever opened a dashboard and thought, "There's a lot here, but what should I actually do first?", this update is for you. We’ve rolled out a major Workspace Dashboard upgrade designed to help teams move from viewing data to acting on data faster. It's cleaner, more focused, and built around the real decisions teams make every day.
A strong brand experience starts with consistency, and this release focuses on exactly that. We’ve rolled out a broad improvement to how logos are displayed across key user-facing experiences, so your brand looks more polished, more accurate, and more professional everywhere it appears.
If you’ve ever had to update employee break and lunch schedules one by one, you already know how quickly “simple” schedule updates can become a time sink. This release is all about fixing that. We’ve rolled out a major upgrade to WFM Settings focused on making schedule management faster, clearer, and less stressful for your team. Whether you’re making a small adjustment for one employee or rolling out a broad schedule template across a department, you can now do it in far fewer steps.
Security updates are most meaningful when they protect people without adding friction. This release focused on exactly that: making account access safer while keeping the sign-in flow clear and comfortable for subscribers.
There's a moment every operations team knows too well: A subscriber needs an update right now, but communication is scattered, delayed, or dependent on too many manual steps. This release was built to solve exactly that. Today, we're launching a major SMS Gateway upgrade that gives your team a cleaner, more reliable way to manage messaging across the platform, from global controls down to day-to-day subscriber conversations.
Managing people operations can get messy fast. Payroll rules live in one place, attendance controls in another, compliance tasks somewhere else, and teams end up jumping between screens just to complete one workflow. This update was built to fix that. We’ve introduced a more unified, practical People Settings experience designed for real teams, real policies, and real day-to-day operations.
Support teams are at their best when they can move quickly, solve issues confidently, and keep customers informed every step of the way. That’s exactly why we built Subscriber Impersonation. This new feature helps your team securely step into a subscriber’s experience, troubleshoot faster, and resolve billing or account concerns with less back-and-forth.
This is part of a broader UX improvement effort across navigation and account surfaces. We will keep refining based on real usage and your feedback.
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