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There's a moment every team knows too well: a user logs in for the first time, lands on a powerful dashboard, and quietly wonders, "Where do I start?" This update is our answer to that moment. We've introduced an interactive guided tour across key areas of the system, designed to help users understand the platform quickly, confidently, and with less friction. Instead of static instructions or long onboarding docs, users now learn inside the product, in context, one meaningful step at a tim
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If you’ve ever felt that managing IPoE subscribers should be simpler, cleaner, and less error-prone, this release is for you. This is one of our largest updates so far, and while it includes improvements across plans, inventory, reminders, onboarding, and communications, the headline is clear: IPoE is now much more deeply integrated into day-to-day workflows.
Secure redirects, branded payment reminders, and fewer support headaches There’s a big difference between enforcing billing policy and frustrating customers. Most ISP teams don’t want to “punish” unpaid subscribers. They want to do three things well: protect revenue, guide people to payment quickly, and restore service cleanly once payment is made. The latest update to our unpaid-access flow was built around exactly that. This release is about making enforcement smarter, more secure, and
If you've ever opened a dashboard and thought, "There's a lot here, but what should I actually do first?", this update is for you. We’ve rolled out a major Workspace Dashboard upgrade designed to help teams move from viewing data to acting on data faster. It's cleaner, more focused, and built around the real decisions teams make every day.
A strong brand experience starts with consistency, and this release focuses on exactly that. We’ve rolled out a broad improvement to how logos are displayed across key user-facing experiences, so your brand looks more polished, more accurate, and more professional everywhere it appears.
This is part of a broader UX improvement effort across navigation and account surfaces. We will keep refining based on real usage and your feedback.
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