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There's a moment every team knows too well: a user logs in for the first time, lands on a powerful dashboard, and quietly wonders, "Where do I start?" This update is our answer to that moment. We've introduced an interactive guided tour across key areas of the system, designed to help users understand the platform quickly, confidently, and with less friction. Instead of static instructions or long onboarding docs, users now learn inside the product, in context, one meaningful step at a tim
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There's a moment every team knows too well: a user logs in for the first time, lands on a powerful dashboard, and quietly wonders, "Where do I start?" This update is our answer to that moment. We've introduced an interactive guided tour across key areas of the system, designed to help users understand the platform quickly, confidently, and with less friction. Instead of static instructions or long onboarding docs, users now learn inside the product, in context, one meaningful step at a tim
If you’ve ever tried to answer questions like: "Who changed this setting?" "Was this action successful?" "What exactly happened before this issue started?" …you already know why logging matters. This release is all about making logs easier to trust, easier to read, and easier to act on, especially in MyAccount and Workspace.
If you've ever sent a subscriber email and thought, "I wish this looked more like our brand," this update is for you. We've improved Email Notifications so each workspace can now define its own sender display name for subscriber-facing emails. Small setting, big difference: your emails now feel more trustworthy, recognizable, and professional the moment they land in someone’s inbox.
If you've ever onboarded a new subscriber and thought, "Why is this still so manual?", this update is for you. We just rolled out a major improvement to how billing handles Setup Fees, Installation Fees, and Lock-In Periods. The goal is simple: make onboarding cleaner, billing more accurate, and contract management less stressful for your team.
Choosing a workspace name should feel simple, fast, and frustration-free. With our latest update, we focused on making that experience safer and more reliable for everyone.
This release is built for both leadership and frontline teams. For owners, it creates clear visibility into service quality. For employees, it closes the loop after every resolved ticket and turns customer sentiment into something actionable. Support work doesn’t end when a ticket is closed. It ends when we know how the customer felt about the outcome. This launch makes that part automatic.
If you’ve ever felt that managing IPoE subscribers should be simpler, cleaner, and less error-prone, this release is for you. This is one of our largest updates so far, and while it includes improvements across plans, inventory, reminders, onboarding, and communications, the headline is clear: IPoE is now much more deeply integrated into day-to-day workflows.
Secure redirects, branded payment reminders, and fewer support headaches There’s a big difference between enforcing billing policy and frustrating customers. Most ISP teams don’t want to “punish” unpaid subscribers. They want to do three things well: protect revenue, guide people to payment quickly, and restore service cleanly once payment is made. The latest update to our unpaid-access flow was built around exactly that. This release is about making enforcement smarter, more secure, and
We just shipped a major platform update focused on one goal: making every critical client journey clearer, faster, and more reliable, from onboarding and support to subscriptions, billing, and reporting.
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